Legal Policies

App Privacy Policy

In order to receive information about your Personal Data, the purposes and the parties the Data is shared with, contact the Owner.

Data Controller and Owner

Types of Data collected

The Personal Data types viz., Name, Image, Email ID, Mobile No., Location & Date of Birth are collected. Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection. The Personal Data may be freely provided by the User (We keep location data after the confirmation of user), or collected automatically when using this Application. Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. Failure to provide certain Personal Data may make it impossible for this Application to provide its services. Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

We may collect and share your images for the purpose of marking attendance. You can safely deny access to the camera and gallery for our service. Additionally, we may collect location data to locate the user for marking attendance. You can safely deny location permissions for our service.

Usage information:

Details of your use of our Services, including location data, logs and other communication data and the resources that you access and use on or through our Services.You can safely deny location permissions for our service.

This Privacy Policy describes how eFleet Systems (“we,” “our,” or “us”) collects, uses, shares, and protects the personal information of users (“you” or “users”) who access our website at https://mistcloudapi.efleetsystems.co.in and utilize the services provided through the website.

  • Computer and device information:Information about your computer, Internet connection and mobile device, including browsing information (connection, speed, connection type etc.), device type, device’s unique device identifier, mobile network information and the device’s telephone number.
  • Stored information and files:Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs.
  • Location information:Stored information and files: Our applications collect real-time information about the location of your device, as permitted by you.
  • Mobile device IDs:Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you’re using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications.
  • Mobile status:For mobile application users, the online or offline status of your application.
  • Location (GPS):Location data helps create an accurate representation of your interests, and this can be used for reporting purposes.
  • Camera (Pictures):Granting camera permission allows the user to upload any picture straight from our service. You can safely deny camera permissions for our service.
  • Photo Gallery (Pictures):Granting photo gallery access allows the user to upload any picture from their photo gallery, you can safely deny photo gallery access for our service.

Precise Location Information and How to Opt Out

When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device’s GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to locate the driver current location of completing the task). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.

Mode & Place of Processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

Additional information about Data Collection & Processing

Legal action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services. The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs & Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information in Contact Us.

The Rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.Our Applications does not support “Do Not Track” requests. To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Refund Policy

At eFleet Systems, we are committed to providing high-quality software solutions to our customers. However, we understand that there may be exceptional circumstances under which a refund request may arise.  This Refund Policy outlines the conditions under which refunds may be requested, processed, and issued for Software Solution and services offered by our company. 

  1. Eligibility for Refund 

Refund requests will be considered under the following circumstances: 

  • Non-functionality of Software: If the software fails to perform the agreed-upon functionalities or has a critical defect that cannot be resolved within a reasonable time frame. 
  • Misrepresentation of Product/Service: If the software product or service is significantly different from what was advertised, as outlined in the product description, brochures, or agreement. 
  • Technical or Billing Issue: If there is an error in billing, such as incorrect charges, double charges, or unauthorized transactions or if a technical issue prevents access to the purchased software for an extended period. 
  • Cancellation of Subscription: If the customer requests to cancel a subscription within [7] Seven days of purchase and before using any part of the service, a refund will be issued based on the subscription type and terms. 
  1. Non- Eligibility for Refund 

Refunds will not be processed under the following circumstances: 

  • Change of Mind: If a customer simply changes their mind or no longer requires the software, a refund will not be issued. 
  • Software Misuse or Unauthorized Alteration: If the software is found to have been misused, tampered with, or altered by the customer in any way. 
  • User Error: If issues arise due to user error or failure to follow provided guidelines and instructions. 
  • Third-Party Integrations: If the software is integrated with third-party tools, platforms, or services not officially supported by us, and issues arise from those integrations. 
  • Exceeding Refund Window: Refund requests made outside the refund eligibility period ([7] Seven days from the date of purchase) will not be accepted. 
  1. Refund Request Process 

To request a refund, please follow these steps: 

  1. Submit a Request: Send an email to accounts@efleetsystems.in within [7] Seven days from the date of purchase. Ensure to include the following information: 
  • Proof of purchase (invoice/receipt) 
  • A detailed description of the issue or reason for requesting a refund 
  • Any relevant screenshots or logs (if applicable) 
  1. Evaluation by Our Team: Once your refund request is submitted, our support team will assess the issue and investigate. We may contact you for additional information or clarification. 
  1. Resolution and Refund Decision: If your request meets the eligibility criteria, we will issue a refund within [10] Ten business days. If the request is not approved, we will notify you with the reason. 
  1. Refund Method 

Refunds will be processed and will be credited in the Bank account of the client.  

  1. Partial Refunds 

In cases where the customer has used the software or service for a certain period, or has already received benefits (e.g., support, updates), we reserve the right to issue a partial refund based on usage. 

  1. Exclusions 

The following are explicitly excluded from eligibility for refunds: 

  • Custom Development Services: For bespoke or custom software development services, refunds may not be applicable once work has commenced or is completed, depending on the terms of the contract. 
  • Software License Fees: Refunds for software licenses are not applicable if the license has been activated, downloaded, or used, except in cases where the software is found to be defective or non-functional. 
  • Non-refundable Fees: Any fees for add-ons, third-party services, or integrations are non-refundable once paid. 
  1. Changes to the Refund Policy 

eFleet Systems reserves the right to modify or amend this Refund Policy at any time. Any changes to this policy will be communicated via [email or company website]. The new policy will take effect on the date specified in the communication. 

  1. Contact Information 

If you have any questions or concerns regarding this Refund Policy, please contact us at: 

Email: accounts@efleetsystems.in 
Phone: 8882391931 
Website: https://mistcloudservices.com/ 

Pricing – 30 days Trail Version of our Services starts from Rs. 1,000/- (incl GST)